Service Manager

Address 1 Southern Industrial Drive, Cranston, RI, 02921, US

Compensation $ - $/year

As a Service Manager at W.W. Williams, you will lead, monitor, and direct the service processes to ensure shop efficiencies that promote quality customer satisfaction. Organizes workflow to meet and exceed customer expectations and arranges work to accomplish departmental objectives by completing repair orders timely and accurately. Plans, staffs, and evaluates departmental priorities to ensure that technicians work together cohesively and are accountable for assigned tasks.

Maintains schedule to aid in timely completion of work installations and service work. Promotes a safe work environment and complies with regulatory requirements and reporting processes.

• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Assigns parts and labor costs correctly for customer invoicing and warranty processes.
• Maintains staff by training employees, maintaining a safe, secure, and engaged work environment, developing personal growth opportunities.
• Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.

• Associate degree from a two-year college or technical school; or two years of related experience and/or training; or equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• 401k with a Company Match
• Company Paid Training

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an extensive network of 41 facilities employing more than 475 service technicians.

It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper‑to‑bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

Disclaimer: W.W. Williams will never ask job applicants to provide sensitive personal information such as Social Security numbers, banking details, or copies of government‑issued IDs during the initial stages of the hiring process. All legitimate and official communications will come from verified company email addresses. If you receive any suspicious messages or requests or have any concerns about the authenticity of a communication, please contact us directly through our official website or HR department