Director of Venue Operations; Immersive Gaming

Director of Venue Operations (Immersive Gaming) Keller Executive Search provided pay range

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$/yr - $/yr

Our client is a rapidly growing immersive adventure‑gaming company headquartered in Rhode Island, specializing in high‑tech physical gaming experiences delivered through multi‑room challenge "portals." With flagship locations in New York and Rhode Island—and a national expansion underway—the company is scaling its installation, support, and operational infrastructure to meet surging demand.

We are conducting a confidential search for a Director to take full ownership of nationwide portal installations, technical support, maintenance, and warehouse operations. This is a hands‑on leadership role suited to someone who has built things, managed complex installations, and thrives bringing order to fast‑moving environments.

Reporting directly to the Founder & CEO, you will oversee everything from construction‑style fit‑outs and technical installations to ongoing support and logistics. Each portal installation involves coordination of floor plans, electrical, AV/IT systems, and vendor management across multiple locations. This is a high‑impact role with the autonomy to build scalable systems.

• Manage project budgets and cost control
• Lead and manage portal installations nationwide, including site coordination, floorplan finalization, and project timelines
• Oversee construction‑related fit‑outs and technical build‑outs involving electrical, low‑voltage, and AV/IT systems
• Manage multiple vendors, contractors, and partners across U.S. locations—and coordinate with European teams on repairs and equipment
• Supervise 24/7 technical support operations, partnering with the IT team to resolve issues promptly
• Oversee warehouse operations, ensuring efficient inventory management, organization, and logistics
• Drive process improvement and develop scalable operational systems to support rapid growth
• Bring structure and accountability to a dynamic, entrepreneurial environment

• Degree in Architecture, Engineering, Construction Management, or related field
• Experience leading construction, fit‑outs, or technical installations
• Experience in entertainment, attractions, FECs, escape rooms, themed environments, or build‑outs with tech integration
• Experience working internationally or coordinating with EU‑based teams
• Experience with CAD software or reviewing CAD drawings
• Familiarity with project management platforms (Asana, Monday, or similar)
• Knowledge of lighting systems, networking basics, or fabrication workflows
• Leadership experience managing mixed teams (internal staff + freelancers/contractors)
• Demonstrated ability to motivate teams and bring structure to ambiguous situations
• Experience managing multiple vendors and contractors across locations
• Strong project leadership background with demonstrated ability to drive projects to completion

• Ability to read and interpret architectural, electrical, and technical drawings
• Proficiency with project scheduling and budgeting tools (Excel, Gantt charts, etc.)
• General understanding of construction processes, AV/IT systems, and low‑voltage infrastructure

• Ownership mentality and proactive mindset—you see problems and solve them without being asked
• Strong, direct communication skills
• Problem‑solving orientation; flexible and hands‑on
• Ability to bring order and structure to a fast‑moving, sometimes chaotic environment
• Collaborative approach; calm under pressure

• Valid driver's license with clean driving record
• Willingness to travel 40-50%
• Must be able to commute daily to Rhode Island

• Competitive salary up to $150,000, based on experience
• Opportunity to shape and grow the operations function within a high‑growth company
• Unique perks including complimentary access to the company's adventure gaming and indoor karting attractions
• A dynamic, entrepreneurial environment at the forefront of the immersive entertainment industry

Equal Employment Opportunity…