Manager, Quality Assurance TCR

• Six Sigma Black Belt

As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:

• A positive mental attitude that helps us to be a leader in the industry
• A commitment to building strong relationships, both inside and outside the organization
• A desire to learn, grow, and contribute to moving our strategy forward
• A need to create and to innovate

Employment Type: Regular Full-Time

Shift: 1st Shift

Work Status: Hybrid

The Manager, Quality Assurance TCR oversees quality assurance and operational excellence initiatives at the Taco Cranston (TCR) facility, aligning them with organizational goals and business objectives. They develop, implement and manage a comprehensive quality assurance/control program, ensuring continuous production that meets or exceeds established standards and customer specifications. The Manager is a strategic leader that drives continuous improvement and monitors key performance indicators (KPIs).

They play a critical role in identifying and solving complex quality challenges, driving sustainable improvements, and fostering a problem-solving culture. Collaboration with TCR Operations, Engineering, Planning and Purchasing is key to addressing quality complaints through root cause analysis and effective corrective actions.

This role maintains a dotted-line reporting relationship with the Director of Global Quality Systems, ensuring alignment with company-wide quality strategies and policy.

• Reduction in Total Cost of Poor Quality
• Improved Corrective Action Requests (CAR) / Supplier Corrective Action Requests (SCAR) closure rates
• Lower Non-Conforming Material and Scrap Costs
• Decreased Return Merchandise Authorization (RMA) Return Rate and Costs
• Reduced Warranty Costs
• Maintained ISO Certification with Zero Major Findings
• Faster Customer Complaint Resolution Times
• Execution of Annual Continuous Improvement Projects
• Increased Employee Engagement in Quality Initiatives

Responsibilities include but are not limited to:

• Develop and implement quality systems to achieve organizational objectives and continuous improvement.
• Investigate quality issues, recommend solutions, and drive corrective actions.
• Introduce Statistical Process Control (SPC) and Six Sigma tools to drive process improvements and root cause analysis.
• Manage internal audits of quality systems, manufacturing processes, and ERP procedures, ensuring continuous improvement initiatives.

• Monitor and report customer complaint trends across multiple sources, including Technical Service calls. ]Address product complaints, resolve customer issues, and ensure corrective actions are implemented.
• Act as a liaison with customers and suppliers to maintain quality standards and address quality-related concerns.
• Report on supplier management program results and participate in vendor selection processes.

• Chair and coordinate regulatory audit activities and ensure compliance with standards.
• Serve as a liaison with third-party inspection agencies and manage annual audits and certifications. ]
• Maintain ISO certification and manage the Non-Conformance Reporting and Return Goods systems.

• Prepare and present technical reports on quality cases to senior management and customers.
• Report on quality-related KPIs, including cost of poor quality, customer complaint resolution, and audit results.
• Communicate audit findings and continuous improvement progress to stakeholders.
• Oversee the TCR Quality…