Retail Service Specialist

Retail Service Specialist

Be among the first 25 applicants. The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team members execute customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure telephone answered per company policy.
• Process buy online/ship to store, hub and store to store transfers, DC add orders timely; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently, following procedure and using electronic outside purchase order ledger.
• Process retail returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods; stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to posted work schedule; deviations approved by management; clocking in/out per policy.
• Perform all store opening/closing duties: day end procedures, verify/securing money/deposits, prepare bank deposits, ensure night security lights on, lock doors, arm/disarm alarms, secure delivery vehicles.
• All other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock Purchase Plan & 401k with employer contributions starting day one.
• Medical, dental, & vision insurance with optional FSA.
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option, and provide your requested accommodation and position details.