Assistant Store Manager; Store

Assistant Store Manager (Store 2349)

2 days ago Be among the first 25 applicants.

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. We are a leading global retailer of video games, electronics, and gaming merchandise and take pride in offering a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in shaping the future of gaming and bringing the best gaming products to the world.

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of Game Stop's buy, sell, trade, and reservation business model, the assistant builds and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

The assistant ensures that products are easy to see and buy, builds sales by sharing product and gaming knowledge with guests, provides a clean, organized environment for shopping, and grows guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best-in-class guest service: greet guests promptly; respond to questions and concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases and returns using the POS computer system, providing a receipt and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; when appropriate, escalated issues to the Store Manager in a timely manner.
• Promote Game Stop’s unique guest benefits such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training them in all aspects of the job responsibilities, company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed.
• Provide timely and appropriate recognition and feedback to all store associates, regularly inputting written feedback into the Workday/HR system in partnership with the Store Manager.
• Ensure associates have completed onboarding, job training and compliance training before opening or closing a shift on their own. Associates must know all aspects of their jobs, including company/store policies, inventory control, loss prevention practices, safety best practices, financial protocol, and ethical responsibilities.
• In partnership with the Store Manager, schedule store associates, ensuring scheduling guidelines are followed and all breaks and meals are accounted for. Supervise staffing levels to achieve optimum guest service at all times.
• Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
• Ensure all store areas are clean, organized, and merchandised per company guidelines and that all fixtures and equipment are in proper working order.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices, visually inspecting associates’ packages or belongings at closing or shift end, and communicating concerns to…