Security Service Technician

Overview

Pavion connects and protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies.

Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at  Pavion and our family of companies are seeking a talented and motivated Systems Technician to join our security business unit.

• Perform repair/maintenance and moves, adds and changes of Mission Critical systems throughout New England, including but not limited to:
  Security (CCTV, Access Control, Intrusion) and Wireless Communication
• Perform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as required
• Troubleshoot, diagnose, and repair systems and/or equipment as necessary
• Complete Preventative Maintenance and system upgrades for systems as required
• Complete test reports and deficiency repairs for systems as required
• Produce accurate documentation of all service performed on calls or tasks as assigned
• Provide daily updates to the Service Team Lead for all assigned calls or tasks
• Perform detailed site survey visits to identify client needs and/or upgrade opportunities
• Make informed decisions based on personal and professional judgement and verifiable criteria
• Independently service small to medium sized Mission Critical systems
• Read and interpret service/project scopes, one lines, floor plans, submittals, specifications, test reports and related project documentation
• Demonstrate proficient oral and written communication skills, especially in occupied and sensitive environments
• Proficient in cabling best practices—running, supporting, and terminating category rated and multiconductor cabling
• Experience/certification with Fire Stopping; able to fire-stop penetrations as found
• Basic understanding of computers and basic Microsoft Windows applications
• Basic understanding of networking concepts (wired and wireless)
• Demonstrate basic skills to configure and troubleshoot device connectivity (LAN and Internet access)
• Proficient with low voltage crimp tools, testing tools (meters, toners, etc.) and other construction-related tools
• Maintain professionalism, discretion with confidential information, and sound judgment in interactions
• Demonstrate skills to provide competent customer service using active listening and empathy (in-person, phone, email, and chat)
• Self-motivated and able to work well with others in a team environment

• High School Diploma or equivalent
• Minimum of 2-4 years’ experience with the service/installation and commissioning of low voltage/Data Communication systems including Security (CCTV, Access Control, Intrusion) and Wireless Communication
• Minimum of 2-4 years’ experience related to all job duties of this position
• Service, construction and/or industry experience required
• Experience with Cabling, low voltage infrastructure & terminations per applicable state/local codes and BICSI standards
• Experience with Mission Critical Systems—Security (CCTV, Access Control, Intrusion) and Wireless Communication
• Experience with preferred systems:
  Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, Siklu
• OSHA 10
• MA State D-License (Required for MA Security work)
• Reliable transportation, valid driver’s license and acceptable driving record
• Willingness to travel throughout New England (RI, MA, CT, NH, ME) as required
• Ability to work off hours as projects require (second, third shift and weekends) and participate in the Service…