Security Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting‑edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future‑ready solutions tailored to meet and exceed our clients' needs. Learn more

Pavion and our family of companies are seeking a talented and motivated Systems Technician to join our security business unit.

• Perform repair/maintenance and moves, adds and changes of Mission Critical systems throughout New England, including but not limited to:
  Security(CCTV, Access Control, Intrusion) & Wireless Communication
• Perform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as required
• Troubleshoot, diagnose, and repair systems and/ or equipment as necessary
• Complete Preventative Maintenance and system upgrades for systems as required
• Complete test reports and deficiency repairs for systems as required
• Produce accurate documentation of the all service performed on calls or tasks as assigned
• Provide daily updates, as required, and communication to the Service Team Lead for all assigned calls or tasks
• Perform detailed site survey visits to identify client needs and/or upgrade opportunities
• Think clearly and logistically to make accurate decisions based on personal and professional judgement and verifiable criteria
• Ability to independently service small to medium sized Mission Critical systems
• Ability to read and interpret service/project scopes, one lines, floor plans, submittals, specifications, test reports and other related project documentation
• Proficient oral and written communication skills, especially working in occupied and sensitive environments
• Proficient in cabling best practices- running, supporting, and terminating category rated and multiconductor cabling
• Experience/ certified with Fire Stopping; must be able to fire‑stop any penetrations made or found
• Basic understanding of computers and basic Microsoft Windows Applications
• Basic understanding of networking concepts (wired and wireless)
• Demonstrate basic skills required to configure and troubleshoot device connectivity (LAN and Internet access)
• Proficient with low voltage crimp tools, testing tools (meters, toners, etc.) and the use of other construction related tools
• Ability to demonstrate persistence, tactfulness, and responsibility; maintain silence regarding confidential information; make decisions based on personal judgement and verifiable criteria; deal effectively with people in actual job duties beyond giving and receiving instruction
• Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (i.e., in‑person, phone, email, and chat)
• Must be self‑motivated and work well with others in a team environment

• High School Diploma or equivalent
• Minimum of 2-4 years' experience with the service/installation and commissioning of low voltage/ Data Communication systems including Security (CCTV, Access Control, Intrusion) and Wireless Communication
• Minimum of 2-4 years' experience related to all job duties of this position is required
• Service, construction and/ or Industry experience required
• Experience Cabling, low voltage infrastructure & terminations per all applicable state, local codes and BICSI standards required
• Experience with Mission Critical Systems
  - Security (CCTV, Access Control, Intrusion) and Wireless Communication required
• Experience with the following systems preferred:
  Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon,…