Branch Manager Trainee

Branch Manager Trainee

Mariner Finance is looking for recent college grads who are natural leaders, aren’t afraid to take initiative, and are able to manage multiple priorities in a fast‑paced environment. This comprehensive training program will jump‑start your career at our growing organization.

Reports to:

Branch Manager

FLSA Status:
Non‑Exempt

Schedule:

Full‑time, 40 hours per week;
Monday through Friday. Saturday hours required seasonally and as business needs require.

Successfully complete a comprehensive Branch Manager Training Program, collaborate with and support the Branch Manager in managing daily operations, and support sales and collections efforts through respectful, compassionate, and efficient customer service.

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications, and use product knowledge to offer loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure the branch is structured to provide quality customer service.
• Manage approval of exceptions to policy as authorized by management; use problem‑solving skills to resolve product, service, and policy‑related obstacles for customers.
• Act proactively in the retention and maintenance of existing accounts by placing inside‑sales calls to help develop awareness of other products and services.
• Assist Branch Manager in managing multiple priorities with existing and potential customers, initiating contact with customers to acquire additional financial information, completing reports, and communicating/solving problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using the annual business plan; assist manager in reviewing the branch income statement and implementing action plans based on analysis.
• In the manager’s absence, provide leadership to the branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can substitute for a college degree. Military rank may substitute for a Bachelor’s degree (e.g., E‑4, W1, or O3 and above).
• Applicants must be willing to relocate and have the availability to travel to surrounding branches when needed.
• Reliable transportation required.
• Effective written and oral communication and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell the insurance products offered to customers by the branch.
• Must perform work‑related tasks at the assigned branch location except in the event of an emergency as determined by company policy.

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish/English.

The employee is frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and talk or hear. The employee is occasionally required to move about and lift up to twenty (20) pounds. Specific vision abilities required include close vision and the ability to…