Service Coordinator

Service Coordinator

Location:

Crawley, West Sussex
Type:
Full Time | Permanent
Salary: £24,000 - £26,000

The Opportunity

Guided Talent is recruiting on behalf of a well-established engineering and services business for a Service Coordinator to be based at their Crawley head office.

This is a key administrative and customer-facing role, supporting the Service Team with day-to-day operations while acting as a dedicated first point of contact for a portfolio of assigned customers. Full training will be provided.

Key Responsibilities

* Act as the primary point of contact for assigned service customers

* Provide day-to-day service administration support to the Service Team

* Raise, process, and manage monthly invoices in line with agreed deadlines

* Resolve invoice queries and raise credit notes where required

* Prepare and issue monthly service reports for customers

* Raise and allocate jobs to the Repairs / Service Engineering teams

* Prepare, issue, and follow up service and repair quotations

* Answer inbound telephone calls and emails professionally and efficiently

* Assist with engineer scheduling and workload coordination

* Ensure contractual service obligations are met for relevant clients

* Provide cover for other administration team members when required

* Participate in the out-of-hours on-call rota (approximately 1 month in 12)

* Carry out ad-hoc administrative duties as required

Essential Skills & Experience

* Strong literacy and numeracy skills

* Excellent written and verbal communication skills

* Confident IT user with good general computer literacy

* Proven experience in a customer service or service administration role

* Strong organisational and administrative skills

* Ability to work effectively in a fast-paced, high-pressure environment

* Proactive approach to problem-solving and customer queries

* Ability to take ownership of day-to-day responsibilities

Key Competencies

* Dedicated, reliable, and committed work ethic

* Strong team player with a collaborative approach

* Excellent time management and prioritisation skills

* Personable and professional manner

* Adaptable and comfortable dealing with change

* Flexible and dependable