Apprentice Administrator

This is more than an opportunity to gain a qualification. It is a chance to start a professional career in administration while learning on the job, building confidence and taking on real responsibility from day one.

As an Apprentice Administrator, you will support our RESTART team and help keep a busy, people-focused office running smoothly. You will welcome clients, answer calls, organise appointments, maintain accurate records and support colleagues with essential administration, while completing your Level 3 apprenticeship learning alongside the role.

You do not need previous office experience. We are looking for potential, reliability and a genuine willingness to learn.

To be considered, your CV and application must clearly demonstrate:

GCSE English and Maths at Grade 9-4 (Grade C equivalent) or above.

A genuine interest in building a career in administration, business support or customer service, and commitment to completing the Level 3 apprenticeship.

Clear, polite communication and confidence speaking with people face to face or by telephone.

Basic digital skills, including using computers, email and Microsoft Office or similar applications.

Evidence of reliability and commitment through education, employment, volunteering, caring responsibilities, clubs or other activities.

Evidence of completing tasks, coursework, projects, responsibilities or agreed objectives.

Good attention to detail, organisation and the ability to follow instructions and agreed processes.

Willingness to ask questions, receive feedback and keep developing your skills.

Previous administration or office experience is not required. We are interested in what you can learn as well as what you can already do.

Customer service or experience dealing with members of the public.

Experience organising appointments, activities, records or information.

Familiarity with Word, Excel, Outlook or similar digital tools.

You will often be the first person a client speaks to and the first face they see when they arrive. You will welcome visitors, answer incoming calls, respond to straightforward enquiries and make sure people reach the right colleague.

Alongside reception, you will support RESTART Advisers with appointment booking, diaries, outbound client calls, scanning, filing, correspondence and accurate record keeping. Once trained, you may also provide basic Information, Advice and Guidance.

You will handle personal information, so accuracy, confidentiality and professionalism matter.

An apprenticeship gives you something different from simply studying for a qualification. You will learn while doing meaningful work, with opportunities to put new skills into practice straight away.

You will develop experience in administration, customer service, communication, digital systems, diary management and professional working. You will learn how a structured service operates and build examples of real responsibilities and achievements that can strengthen your future career.

There will be plenty to learn. We do not expect you to arrive knowing everything. We do expect you to be curious, dependable, open to feedback and willing to take increasing ownership as your skills develop.

Clients receive a welcoming, professional service. Appointments and records are accurate, agreed actions are completed and colleagues can rely on your support.

You make progress with your apprenticeship, learn from feedback and become increasingly confident and capable in your role.

This is a busy, client-facing office where priorities can change during the day. You will balance visitors, telephone calls, appointments, administration and apprenticeship learning. Being punctual, organised and willing to ask for help when you are unsure will be important.

25 days' annual leave, increasing with service.

Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.

24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.

Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.

Up to £360 a year through Incent Fit for eligible activities.

Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.

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