Account Manager

Business growth has driven this opportunity for a Junior Account Manager to join our client - a specialist Financial Services Business.

This role will act as the primary point of contact for assigned clients, ensuring exceptional service, retention, and long-term relationship development. Working closely with internal stakeholders, including fellow Account Managers and relevant department heads, the role involves strategic account management, project coordination, and mentoring of junior team members to support departmental objectives and overall business growth.

The ideal candidate will have strong interpersonal and communication skills and be confident in client meetings; excellent organisational and project management abilities and a commercial mind with a focus on delivering results; an understanding of client contracts and service agreements and the ability to prioritise and manage multiple accounts effectively.

There are excellent progression opportunities ahead for the right candidate.

This is a Hybrid role – with time at home and time spent at Head Office, .

Client Relationship & Contract Ownership

• Take full ownership of client accounts, including responsibility for contract renewals, terms, and compliance.
• Ensure all client agreements are accurately maintained and executed in line with company policies.
• Act as the main point of contact for clients, delivering outstanding service and maintaining strong, professional relationships.
• Identify opportunities to expand services or introduce new products to existing clients.
• Handle client issues or escalations promptly and effectively.

• Manage and monitor contract performance to ensure client satisfaction and profitability.
• Present MI reports, performance reviews, and commercial updates to clients and internal stakeholders.
• Collaborate with internal stakeholders to develop and execute account growth strategies.
• Provide market insight and client feedback to inform product development and business planning.

• Lead projects and initiatives that support client goals while aligning with business objectives.
• Coordinate with internal departments to deliver client requirements efficiently.
• Support the planning and delivery of client-facing events, webinars, and marketing activities.
• Maintain accurate records, forecasts, and reporting for all assigned accounts.
• Provide day-to-day guidance, support, and mentorship to Junior members of the team.
• Assist in onboarding and training new team members, ensuring consistent standards of service and performance.
• Delegate tasks appropriately, monitor progress, and provide constructive feedback.
• Contribute to regular team meetings, sharing best practices and updates.

• Track and analyse sales data and client metrics to measure success and identify improvement areas.
• Report regularly to the Head of Sales & Marketing and internal stakeholders on account performance, trends, and opportunities.

• Strong interpersonal and communication skills; confident in client meetings.
• Excellent organisational and project management abilities.
• Commercially minded with a focus on delivering results.
• Strong understanding of client contracts and service agreements.
• Ability to prioritise and manage multiple accounts effectively.
• Professional, adaptable, and self‑motivated.
• Degree in Business, Marketing, or a related discipline.
• Proven experience managing client contracts and renewals.
• Previous experience in account management or client services.
• Experience mentoring or supervising junior colleagues.

• Fantastic opportunity to grow in a growing business