Business Analyst - AI & XR Portfolio

Join our global AI transformation team at Rentokil Initial and play a pivotal role in shaping how we deploy next-generation artificial intelligence across 90+ countries. As a Business Analyst in this new space, you will bridge the gap between global business needs and our specialized AI solutions. You will be working within the Google Cloud ecosystem and other cutting‑edge tools to help translate complex operational challenges into high‑value Agentic solutions for the whole enterprise.

Champion business value:
Actively participate in defining and articulating the business justification for application projects that introduce new or improved processes.

Translate vision into actionable requirements:
Gather a deep understanding of current operations, define future state business processes, and translate these into clear, actionable User Stories that guide our development teams.

Support quality assurance:
Partner with the business users to define robust acceptance test scenarios, empowering them to validate that solutions meet business needs.

Facilitate successful adoption:
Provide essential transition support and contribute to change delivery efforts, ensuring our user community effectively adopts new systems and realizes the intended business benefits.

Domain level knowledge:
Have a good understanding of the domain that this role sits within (e.g. Service, Sales, Back office etc)

As a Business Analyst in our AI team, you'll be a pivotal force in shaping and delivering innovative solutions that drive Rentokil Initial forward using cutting edge technologies. Your primary responsibilities will include:

Leverage your business acumen to assess and advise on the practicality of different solution alternatives, skillfully integrating technical possibilities with operational realities.

Take ownership of the detailed specification and modeling of recommended solutions, applying relevant resources, standards, methods, and tools.

Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems to successful implementation.

Eliciting, analysing, and documenting detailed functional and non‑functional requirements.

Crafting clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs and guide our development teams.

Analysing current and future state business processes, identifying gaps, and proposing optimisations.

Apply established standards, methods, and tools effectively to produce consistently high‑quality documentation, covering both technical details and descriptive aspects.

Actively participate in planning and facilitating meetings, workshops, and stakeholder engagement throughout system investigations and subsequent development work.

Working closely with Product Owners to refine and groom the product backlog, ensuring user stories are well‑defined, prioritised, and ready for development.

Participating. actively in agile ceremonies (e.g., sprint planning, stand‑ups, retrospectives) to provide clarity and context to the development team.

Conduct comprehensive business impact assessments to understand how proposed changes will affect business units and individual roles.

Providing ongoing clarification to development and testing teams during sprints to ensure solutions align with business intent.

• Has achieved proficiency in the tasks of Business analysis with 3+ years experience in a Business Analysis role.
• Domain level experience within the relevant area.
• Performs work activities covering technical, financial and quality aspects.
• Possesses a broad understanding of business and business skills, and understands the significance of commercial constraints.
• Comprehensive knowledge of Agile frameworks and development life‑cycles.
• Understands the interdependencies of business processes and information systems.
• Has achieved proficiency in the task of Requirements definition and management.
• Is experienced in communicating with stakeholders at all…