Customer Service Coordinator

Customer Service Coordinator

Closing Date: Friday, November 27, 2020

Vivisol are currently hiring for a Customer Service Coordinator at their modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to provide telephone support for patients, relatives and healthcare professionals, as well as complete administration and data entry.

We offer a generous package including 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, as well as a starting salary of £23,891 per annum, increasing after successful probation.

Hours
: 37.5 hours per week

• To deal with enquiries from patients in an empathetic and effective manner
• To contact patients and provide first line support to all patients requiring assistance, escalating to relevant colleagues when required.
• Provide first line support to all patients requiring assistance via E‑Mail, telephone, letter and SMS
• Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient
• Investigate and resolve customer complaints quickly and patiently
• Maintain thorough and accurate records
• Work with the other teams within the business to ensure a smooth process for all orders; these teams include clinics, warehousing, finance and operations.

• Will require a Standard DBS as part of the onboarding process
• 5 GCSEs including English language and Maths or significant relevant work experience

Dolby Medical Home, Respiratory Care Ltd, North Suite, Lomond Court, Castle Business Park, Stirling, FK9 4TU

Vivisol UK, Palladian, Manor Court, Manor Royal, Crawley, RH10 9PY