Pet Travel Specialist

Overview

Help Pets Travel the World Safely. We are recruiting on behalf of a specialist international pet relocation company seeking a compassionate, organised, and customer-focused Pet Travel Specialist to join their growing team.

This is a rewarding opportunity for someone who loves animals and enjoys managing detailed logistics while supporting clients through an important and often emotional process, relocating their pets overseas.

You will become the trusted point of contact for pet owners, ensuring every relocation is handled professionally, safely, and with care.

As a Pet Travel Specialist, you will manage pet relocations from the UK to international destinations from start to finish.

• Providing quotations, travel advice, and guidance to new and existing clients
• Planning and coordinating pet relocations end-to-end
• Communicating daily with customers via phone and email
• Booking flights and preparing required travel documentation
• Liaising with airlines, kennels, catteries, and veterinary practices
• Ensuring compliance with airline and destination country regulations
• Maintaining accurate records and delivering exceptional service throughout the relocation process

• Strong written and verbal communication skills
• Excellent organisation and time management
• High attention to detail and accuracy
• Ability to remain calm and solution-focused under pressure
• A compassionate, reassuring and customer-focused approach
• A genuine love for animals

• Previous experience in pet travel, freight, exports or customs is advantageous
• Alternatively, a proactive attitude and strong willingness to learn
• Office-based customer service experience
• Confident using Microsoft Word and Outlook (Excel advantageous)
• Strong English literacy, spelling and grammar

• Monday to Friday
• 09:00 - 18:00 (1-hour lunch break)
• Office-based role

• £26,500 - £29,000 per annum
• Company laptop
• Monthly tiered performance-based bonus
• Company pension (after probation)
• On-call weekend/evening cover (shared across the team, with additional pay)
• On-call phone provided
• Supportive and collaborative team environment