Customer Service Assistant

• Position: Customer Service Assistant
• Salary: £25,000
• Location: Crawley
• Hours: Monday – Friday

My clients are in the healthcare sector, and they’re looking for a Customer Service Assistant to join their team! You’ll be the first point of contact for patients, nurses, and healthcare partners, ensuring they receive outstanding service from start to finish.

• Handle incoming calls from patients and healthcare professionals
• Process orders accurately and efficiently
• Manage and resolve queries related to products, services, and deliveries
• Investigate delays or delivery issues with a solution-focused approach
• Work closely with the warehouse team to ensure all orders are completed on time

• Excellent telephone manner and communication skills
• Empathetic, patient, and able to communicate with people of all backgrounds
• Strong verbal and written skills
• Comfortable learning and using new technology
• Effective problem solver with strong attention to detail
• Motivated, reliable, and a true team player
• Able to prioritise multiple urgent tasks

• Company events
• Company pension scheme
• Free on-site parking
• A supportive and vibrant office environment
• Casual dress code

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.