Service Engineer: SOS Systems

Job Title: Service Engineer
Location: Southeast (Various Locations)
Job Type: Full-Time
Salary: Competitive (Depending on Experience)

We are seeking a highly skilled Printer Engineer to join our team in the Southeast. The successful candidate will be responsible for the maintenance, repair, and support of Canon printing devices, ensuring optimal performance for our clients. This is a fantastic opportunity for an individual with a strong technical background in printer servicing, Canon experience preferred but not essential to be part of a growing and dynamic company.

• Perform installations, repairs, and maintenance on Canon printers (laser, inkjet, and multifunction devices).
• Provide on-site support and troubleshooting for Canon printers at client locations.
• Diagnose and resolve printer issues, including hardware malfunctions, software issues, and connectivity problems.
• Conduct regular servicing and preventative maintenance on Canon devices to ensure maximum efficiency and lifespan.
• Maintain up-to-date knowledge of Canon printer technologies, including new product releases and updates.
• Offer technical support and advice to customers over the phone or through remote troubleshooting.
• Keep detailed records of service calls, work completed, and parts used.
• Ensure all relevant health and safety regulations are followed during repairs and installations.
• Work with the customer service team to ensure smooth operations and customer satisfaction.
• Participate in product training and development sessions to continuously improve technical expertise.
• PDI and Refurbish devices in our offices when needed.

• Canon Certified Engineer Preferred but not essential.
• Experience in repairing and maintaining printers (laser, inkjet, and multifunction). Ideally including Canon devices.
• Knowledge of printer technology, including troubleshooting, diagnostics, and repair procedures.
• Strong technical ability and problem‑solving skills.
• Experience with different types of printers (e.g., small office to enterprise‑level machines).
• Excellent communication skills, with the ability to interact professionally with clients.
• Full UK driving license
• Ability to work independently and as part of a team.
• Good IT knowledge, including an understanding of networking and software used for printer diagnostics.
• Flexibility to work in different locations across the Southeast.
• Flexibility to come into the office and PDI and Refurbish when needed.

• Previous experience working in a field service role is desirable.
• Strong customer service orientation and a proactive approach to problem‑solving.
• Willing to work in a Hybrid role, working inside and out of London.

• Competitive salary and benefits package.
• Company vehicle and fuel Card.
• Ongoing training and career development opportunities.
• Pension scheme.
• 25 days holiday per year