Airspace Account Specialist; Portal

Airspace Change Account Specialist (Portal)

Date: 6 Mar 2026

Location: Gatwick, GB

Salary: Up to £28,659 per annum dependent upon experience

Contract Type: Permanent – Full Time

Security Level: BPSS

Visa Restrictions: This position does not offer visa sponsorship

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

Airspace Regulation (AR) sits within the Airspace, Air Traffic Management and Aerodromes (AAA) capability team and is responsible for the processing of Airspace Change Proposals (ACP) within expected time frames. The ACP procedure (CAP 1616) is a logical and appropriate 7 step process that includes several project Gateways at which progress is reviewed. A prime objective of the airspace change process is that it is as transparent as possible throughout, and to support this the CAA runs the Airspace Change Portal, which holds all relevant information pertaining to each proposal.

The Airspace Change Account Specialist (Portal) is primarily responsible for ensuring that the Portal accurately reflects the status of all ACPs and is used effectively by all ACP sponsors to ensure that information can be freely accessed by any interested party.

The role is also responsible for working with relevant colleagues in the Communications Department to ensure that airspace related content on the main CAA website is accurate, comprehensive, and kept up to date. Additionally, the Airspace Change Account Specialist (Portal) will lead on the coordination of key tasks linked to the initiation and ongoing oversight of the airspace change process; related tasks will include the processing of DAP
1916 Statement of Needs (SoNs), Portal account creation, organization and oversight of monthly gateway decision maker allocation, document/records management (SPO and SARG Management System) and the provision of administrative support for the Airspace Regulation Planner and future iterations of it. This role directly supports the CAA’s oversight of the airspace change process and plays a key part in ensuring that it runs efficiently and transparently.

Responsibilities include:

• Management/oversight of the CAA’s Airspace Change Portal – change sponsor account creation, quality control/assurance, coordination of enhancements.
• Provide advice and guidance to sponsors of Airspace Changes Proposals and associated Aviation Consultants with respect to uploading and publication of documents to the portal, including adherence to redaction policy.
• Maintenance of all airspace related content on CAA website.
• Manage upload to the portal of post-Gateway portal decision statements and associated ACP documents to ensure transparency and accuracy of the status of every ACP.
• Conduct initial triage of DAP
  1916 Statements of Need to determine the appropriate route for the change request to be progressed. Creation of airspace change proposal entries – adding relevant details to the AR Planner, allocation of ACP-reference number, creation of related SPO site.
• Administrative support to the AR Planner and production of related management information for the Airspace Programme Board.
• Coordination of various internal meetings related to oversight of the airspace change process (Assignment meetings, Gateway Assessment Meetings, SME catch-ups).
• Creation/maintenance of templates used to support oversight of the airspace change process and their publication in the SARG Management System.
• AR Focal point for Business By Design metrics codes.
• Providing efficient and effective delivery and customer service.

• Capture and readily share safety-relevant intelligence, information, and analysis from multiple internal and external sources with all CAA groups.
• Understand and apply ESP principles of Performance Based Oversight in accordance with the ESP linear process.
• Keep up to date with CAA records management policies and procedures and to amend AR practices and procedures to ensure…