Head of and Client Banking

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

Step into a pivotal leadership role as Head of Employer and Client Banking, where you’ll shape the future of employer onboarding, client banking, and payroll services. You’ll lead both the strategy and day‑to‑day delivery, building strong commercial partnerships and ensuring secure, risk‑aware processes that put customers first. Working across Employer Administration and Client Banking, you’ll co‑create and drive change that delivers seamless, compliant, and high‑quality experiences.

With innovation at the heart of the role, you’ll harness AI and automation to create scalable, efficient, and future‑ready operations that truly make an impact.

• Deliver proactive, high-quality end-to-end customer outcomes with personal accountability.
• Ensure prompt and accurate account setup for employers, fostering confidence in their choice of provider.
• Proactively equip employers with the information they need to make informed decisions for their business and employees.
• Support Customer Solutions Director in defining and delivering departmental plans and strategy.
• Shape and co-create the Employer Proposition change agenda with partners in Commercial, Distribution, Product, Operations, Taxation, Controls & Assurance, Risk, Compliance, and Legal.
• Shape and co-create the Client Banking change agenda with partners in Operations, Controls & Assurance, Risk, Compliance, and Finance.
• Working in collaboration with MI and Planning Team build a flexible, resilient workforce capable of adapting to operational needs, moving away from task-focused approach to optimal end-to-end journeys, ensuring work and resources are allocated where they will best meet customer needs.
• Champion the use of AI, machine learning, and automation to streamline banking operations, reduce manual interventions, and improve accuracy.
• Lead purpose-driven, high-performing teams, creating a stronger connection between individual contributions and customer outcomes.

What we’re looking for:

• Proven leadership experience in financial services, pensions, or banking operations.
• Strong understanding of regulatory frameworks including Consumer Duty, Taxation, and Insolvency.
• Strategic thinker with a track record of delivering transformational change.
• Experience in deploying AI, automation, or digital tools to enhance operational performance.
• Excellent stakeholder management and communication skills.
• Data-literate with experience in using insights to drive performance and customer outcomes.
• Inspirational people leader with a passion for customer service and continuous improvement.

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Volunteering days and charity payroll giving
• Onsite gym
• Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.