Reservations Agent

Salary – £ 27,040 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.

• Uniform offered and dry cleaned.

• Complimentary on-site parking is available whilst on duty.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer our guests a new way to short stay through the ingenuity of our design and views of the world's most efficient single-runway airport. No other hotel will get you closer to your flight.

Reservation Agents in our team demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.

• Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.

• Answer questions about the hotel, facilities and services.

• Imputing and accessing data in our reservations system.

• Maximising sales and room occupancy.

• Providing high quality service comes naturally to you.

• Strong organizational skills and attention to detail.

• Very good at multi-tasking and remaining calm under pressure.

• Excellent communicator with a high standard of written and spoken English.

• A smart and professional appearance.

• Experience in a similar role within a 4‑star hotel is a significant advantage.

• Opera PMS and Marsha experience a plus.

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.