Customer Success Manager

Customer Success Manager page is loaded## Customer Success Manager locations:
Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY
time type:
Full time posted on:
Posted Todayjob requisition :

** Date Posted:
**** Country:
** United Kingdom
*
* Location:

** Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY

** Position Role Type:
** Unspecified

Title:

** Customer Success Manager
*
* Location:

** Crawley, United Kingdom
**** Apply now and be part of the team that’s redefining aerospace, every day.
** Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a
** Customer Success Manager
** to our team.

You must have technical knowledge, customer service and technical deployments experience, with an understanding of IT/Networks, Air to ground communications and operation systems in the aviation  this role, you will apply your technical experience and customer focus to support, train and deploy products and services under the Collins – Connected Aviation business unit. You will resolve a broad range of technical challenges, varying in complexity while providing a world-class service experience to the overall success of the business.

This role is a Hybrid role with two days a week in office.
** What you will do
*** Conduct technical account management and deployment of products and services, including the process of setting up services for new and existing customers.
* Deliver sound customer success management and service delivery by fostering close relationships with your customers, understanding their needs, how they operate, identifying new opportunities and conducting quarterly business reviews to enhance our service offerings.
* Develop and provide technical training for all customers and services as required.
* Close collaboration with Product owners, Program Management teams to deliver services within projected deadlines. Provide feedback and share product enhancement requests/ideas from customers to supplement product improvement.
* Act as the first point of contact for customer success related issues for all services and products through identification, analysis, and recommendations for resolution, ensuring corrective action is successfully implemented and communicated to the customer.

This will include but not limited to:
* ** Datalink technical issues (ACARS, CPDLC and SATCOM)**
* ** Connected Cockpit Solutions including FOMAX (Flight Operations Maintenance Exchange) for Airbus family aircraft, Inteli Sight AID, A350 MIAM.**
* ** Ground Network messaging protocols.**
* ** Flight Hub – Flight Plan & Tracking, optimization and Electronic Flight Folder systems.**
* ** Aircraft- predictive health maintenance solutions.**
* ** Ability to gather and collate technical information and to communicate it effectively with a variety of cultures and nationalities across multiple time zones.
**** Experience & Qualifications we prefer:
*** Minimum of 3 years’ experience in a similar role is essential.
* Knowledge of Air to Ground and ground communication networks and systems
* Ability and confidence to interact with customers on all levels including Senior Directors, Engineering, Flight Operations, and business management.
* Fluent in Microsoft Office environment.
** Highly Desirable:
*** Understanding of Airline Operational processes and practices.
* CCNA / ITIL Certification
* Working knowledge of ITIL, IT and networking principles
* Spanish, French or Arabic language skills
** What You Will Learn:
*** Professional Development*:
* Gain a
* ccess to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives. Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported.
** What we offer
*** 25 days annual leave + bank…