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IT Consultant IT Project Manager Business Continuity

Senior Service Design Lead — End-to-End Journeys, Hybrid

Job in Crawley, West Sussex, RH11, England, UK
Listing for: Peoples Partnership
Full Time position
Listed on 2025-12-21
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager, Business Continuity
Job Description & How to Apply Below
A leading not-for-profit organization is seeking a Service Design Lead to embed service design practices and improve customer journeys. The successful candidate will lead workshops and coach the CX team to enhance skills in journey mapping and facilitation. This role is pivotal in ensuring that customer experience and business efficiency evolve simultaneously. A hybrid working approach is offered, along with generous employee benefits including a 14% pension contribution and onsite gym facilities.
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Position Requirements
10+ Years work experience
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