End User Support Apprentice

Are you passionate about IT and offering great technical support? Do you have an inquisitive mind? Do you want to be part of an Apprenticeship Programme that will develop and challenge you? Then look no further! We are recruiting an apprentice to work as part of the End User Support Team whilst also undertaking an IT Technician Apprenticeship.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests. You will also be involved in stock management, laptop/desktop builds, software deployments and much more!