Service Desk Analyst
Job in
Crawley, West Sussex, RH11, England, UK
Listed on 2026-02-24
Listing for:
Hamilton Barnes ?
Full Time
position Listed on 2026-02-24
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. This role is inside IR35.
Responsibilities- Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
- Reset passwords and assist users in regaining access to systems
- Perform basic troubleshooting for minor software issues and hardware glitches
- Support configuration challenges and simple setup problems
- Respond to user inquiries via phone, email, chat, or ticketing systems
- Log and track IT incidents and service requests accurately
- Solid understanding of IT infrastructure and common support tools
- Prior experience in a Service Desk, Helpdesk, or Technical Support role
- Technical proficiency at L1.5 level
- Excellent verbal and written communication skills
- Duration: 6 months (View for Extension)
- Day Rate:
Up to £135 per day (Inside IR35) - Start Date:
ASAP
- Mid-Senior level
- Contract
- Engineering and Analyst
- IT Services and IT Consulting
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