Service Desk Analyst

We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. This role is inside IR35.

• Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
• Reset passwords and assist users in regaining access to systems
• Perform basic troubleshooting for minor software issues and hardware glitches
• Support configuration challenges and simple setup problems
• Respond to user inquiries via phone, email, chat, or ticketing systems
• Log and track IT incidents and service requests accurately

• Solid understanding of IT infrastructure and common support tools
• Prior experience in a Service Desk, Helpdesk, or Technical Support role
• Technical proficiency at L1.5 level
• Excellent verbal and written communication skills
• Duration: 6 months (View for Extension)
• Day Rate:
  Up to £135 per day (Inside IR35)
• Start Date:
  
  ASAP

• Mid-Senior level

• Contract

• Engineering and Analyst

• IT Services and IT Consulting