IT Hardware Technician; IMAC

Role: IT Hardware Technician (IMAC). Role type:
Permanent, full time.

Location:

Office based, Crawley (Three Bridges).

Working hours:

9:00am - 5:30pm, Mon - Fri. Salary: up to £25,000 per annum.

Are you passionate about tech, hands‑on work, and delivering great customer experiences? We’re looking for an enthusiastic IT Hardware Technician to join our growing team. If you enjoy taking things apart, fixing them, understanding how they work — and providing top‑tier customer communication — this role is for you.

• Sorting, grading, and preparing PCs, laptops, and monitors
• Working on day‑to‑day installs, migrations, additions, and changes
• Checking internal components and cables for damage
• Testing, troubleshooting, and auditing devices
• Accurately updating stock in our inventory/PSA system
• Packing equipment safely for shipment
• Following technical documentation and processes
• Communicating clearly with customers and providing excellent service
• Maintaining a tidy, organised workspace
• Adhering to safety processes and correctly using PPE

• A genuine interest in IT hardware — professional or hobbyist
• Great customer communication skills (written & verbal)
• Strong attention to detail and pride in workmanship
• Ability to multitask, stay organised, and work under pressure
• Reliable, motivated, and able to learn quickly
• Comfortable working at pace in a target‑driven environment
• Able to follow written documentation accurately
• Experience in customer service
• Experience in an MSP environment or PSA tools (nice to have)

• Microsoft 365
• Active Directory / On‑prem servers
• Printers & scanners
• Common business applications