Business Application Support

Overview

Provide Functional and Analysis Support for Microsoft Dynamics NAV / Microsoft Dynamics 365 Business Central

• Provide 2nd and 3rd line Support for the NAV and Business Central systems
• Contribute to end-user training including development of system documentation and training materials
• Work closely with the Application Support Manager, a on projects and continuous improvement
• Contribute in the data migration and data mapping for Business Central projects
• Form part of project teams delivering key projects in line with the business strategy, including support in training, UAT and go live
• Establish and maintain relationships with stakeholders and their teams in order to understand the needs of the individual functions and the organisation as a whole
• Assist with the document and centralise training notes
• Assist in defining and documenting testing of agreed changes
• Primary contact for Key report queries

• Dynamics NAV / Business Central knowledge (Microsoft Dynamics NAV 2013/2016, Microsoft Dynamics 365 Business Central), specifically Finance Management, Fixed Assets, Inventory Management and Purchasing modules.
• Experience with supporting end-users with queries and issues
• Written skills with the ability to produce coherent, accurate and articulate documentation
• Experience on NAV / Business Central implementations
• Demonstrates high integrity
• Ability to deliver results
• Manages self, remaining calm, focused and optimistic
• Capable of managing multiple assignments simultaneously within agreed timescales

• Jet Report experience
• Experiencing in support Business Central SaaS
• Continia experience
• Previous experience of working in a service industry
• Previous Experience of Application Support
• An understanding of the complexities associated with a large business environment

• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process.

Our team is available to support you; feel free to reach out to (joann) if you need anything