Quality Assurance & Compliance Monitoring Controller – Systems Specialist: CAE

Essential Duties & Responsibilities
30% — System Administration & Configuration Control

Administer Safety and Quality systems (e.g., Centrik) in accordance with defined governance standards. Configure workflows, fields, templates, and system parameters as approved, ensuring consistency across environments and regions.

Manage user provisioning, role‑based access, permissions, and de‑provisioning in line with access control policies and segregation‑of‑duties requirements. Maintain audit‑ready records of system access, configuration changes, and approvals. Support internal and external audits relating to system controls and access governance.

Execute approved system changes, updates, and enhancements under the direction of the line manager. Support testing, validation, and deployment activities, ensuring alignment with formal change management processes. Maintain accurate change logs and supporting documentation.

Monitor system data for completeness, accuracy, and consistency. Perform routine validation checks, data clean‑up, and corrective actions to ensure integrity. Provide structured technical support to users, including troubleshooting system issues and responding to usage queries.

Maintain system administration documentation, including configuration records, user guides, and standard operating procedures. Support training activities through preparation of technical materials and assistance with system demonstrations where required.

• Ability to support global user communities and provide structured, responsive technical support
• Detail‑oriented, methodical, and disciplined approach to system control and documentation
• Clear written and verbal communication skills, with the ability to translate technical issues for non‑technical users

• Experience administering enterprise systems, preferably within Safety, Quality, Compliance, or other regulated environments
• Strong understanding of user access management, role‑based permissions, and basic information security principles
• Hands‑on experience with workflow‑driven systems, form configuration, and system parameter management
• Familiarity with controlled change management processes and system governance frameworks
• Working knowledge of data quality principles, validation techniques, and reporting outputs
• Knowledge of Quality Management Systems (QMS) and audit tools

• Experience with in an airline or aviation training organization
• Familiarity with aviation related regulations (e.g. EASA Part ORA, Part FCL, Part FSTD)
• Understanding of Safety Management Systems (SMS)

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CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email  if needed.