Service Desk Lead: Quality & Process Improvement
Listed on 2026-10-18
-
IT/Tech
HelpDesk/Support
Tata Consultancy Services is hiring a Service Desk Lead in the UK to oversee 40 hours per week in a permanent role. You will lead daily operations, supervise SLA adherence, and coordinate escalations while driving continuous improvement across service delivery.
The role emphasizes QA, metrics analysis, knowledge management, and collaboration with cross-functional teams to enhance efficiency and customer satisfaction. Full-time with a competitive package.
We are looking to fill the Service Desk Lead:
Quality & Process Improvement position at Tata Consultancy Services in Crawley, England, United Kingdom.
We are seeking a motivated Service Desk Lead:
Quality & Process Improvement to join Tata Consultancy Services in Crawley, England, United Kingdom.
Consider building your career as a Service Desk Lead:
Quality & Process Improvement at Tata Consultancy Services.
The Service Desk Lead:
Quality & Process Improvement position in the Management & Operations, IT & Technology field is open for applications.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).