Deputy Branch Manager

Deputy Branch Manager - Crawley

An exciting opportunity has arisen within our Crawley branch, for a Deputy Branch Manager.

The Deputy Branch Manager is responsible for supporting the Branch Manager with all aspects of the Branch operations including the Business Plan process (The Wheel), business development, credit, operational risk, administration, financial control, culture (Our Way), recruitment, compliance and regulatory matters including adherence to the Bank’s instructions and training and competence procedures.

The key stakeholders for the Deputy Branch Manager are the District Head, Branch Managers, Mortgage Advisors, Handelsbanken Wealth and Asset Management, Credit, Finance, HR, Risk, Compliance and Internal Audit.

• People management, leadership, development, engagement and wellbeing of a team of Corporate and Private Banking account managers and Account Manager Support.
• It is expected that in addition to your leadership responsibilities you will maintain and develop a portfolio of customers; building relationships with customers and ensuring customer satisfaction through the provision of excellent customer service.
• Identifying, meeting and winning prospective new customers/introducers by outlining how we work and what we can offer in terms of service and facilities.
• Collaboratively with the Branch Manager take responsibility for the Branch operations including the Business plan process (The Wheel), business development, credit, operational risk, administration, financial control, culture (Our Way), recruitment, compliance and regulatory matters including adherence to the Bank’s instructions and training and competence procedures.
• Responsible for adherence to the Bank’s credit policy, including the Responsible Lending Policy and Arrears & Repossessions Policy, instructions and guidelines, maintain oversight of all lending decisions in the branch and any collections and recovery process, to ensure customers are treated fairly.
• Operate within the secured and unsecured lending discretion as awarded by the Branch Manager and Head of Credit.
• Grow and develop a branch’s profitability in a local market by providing effective business leadership in all stages of branch development and respecting the geographical area of operation for the branch.
• Thorough understanding and effective deployment of the Handelsbanken business model, products and steering systems including credit, finance (including pricing) and HR policy.

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Excellent customer service skills and experience successfully developing business.
• Good understanding of the Bank’s credit processes.
• Attention to detail and a methodical approach.
• Structured work practice and a strong sense of administrative order.
• Ability to build strong professional relationships at all levels and represent Handelsbanken effectively.
• Interpersonal skills and the ability to work well with impact with people at all levels.

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

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