Aftersales Manager- Audi

Aftersales Manager benefits package at Crawley Audi

• Competitive basic and bonus plan
• Over achievement bonus
• 25 days annual leave + Bank Holidays.
• CBS - Company car
• Company pension scheme
• Employee referral programme

JOB PURPOSE

The role of the Aftersales Manager is to:

• Achieve parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
• Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes.

Reports to:

Head of Business

• Maintain standards of performance of the Service and Parts teams through effective coaching and performance management.
• Recruit and select team members in line with organisational requirements.
• Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
• Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.
• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
• Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
• Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
• Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
• Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.

• Good organisational and planning skills.
• Energy and enthusiasm.
• A full understanding of all departments and KPI’s.