Operations Officer

My client is seeking an Operations Officer to join their team on a permanent basis. In this role, you will support the smooth and efficient day-to-day running of the operations department. You will be responsible for delivering excellent customer service, including booking and planning flights. The Operations team must be flexible and adaptable, consistently demonstrating a proactive, helpful, and can-do attitude when working with clients, suppliers, and internal departments.

Role:  Operations Officer
Salary:
Competitive

Contract:

Permanent, 12-hour Shift

Location:

West Sussex

Responsibilities:

- Providing 24/7 cover for all operational directions and queries
Fully understanding mission requirements and setting up flights as required
Ensuring the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations
Coordinating and confirming flights with the operator and relevant parties such as handling agents, fuellers, customs and immigration, etc
Applying for landing and overflight permissions
Monitor the progress of flights and ensure the customer is kept up to date in a timely manner
Identify potential resolutions/recovery plans when required
Identify situations where escalation to line managers is appropriate
Implementing recovery plans in the event of delays, AOG's etc
Accurately complete company flight logs and post flight data
Effectively contributing to procedures and other documents
Working collaboratively with colleagues in Commercial and Customer Service teams to solve complex flight problems and find solutions
Other reasonable work-related requests as directed by the Line Manager.
Knowledge & Skills

Previous experience in the aviation sector or an Aviation degree/qualification
A passion for both aviation and service delivery to ensure a positive customer experience
A can-do attitude with a keen willingness to learn and develop
An efficient and organised personality
A meticulous eye for detail to ensure the highest levels of accuracy
Good understanding of MS Office (Word, Excel, Outlook)
Other

Hours of work - 07:00
-19:00 / 19:00 - 07:00 - 2days, 2 days off, 2 days, 2 nights, 4 offIf you are interested in applying for this position and you meet the requirements, please send your updated CV to:
Natalie Dalkin at Line Up Aviation

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 35 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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