Operations Officer

My client is seeking an Operations Officer to join their team on a permanent basis. In this role, you will support the smooth and efficient day-to-day running of the operations department. You will be responsible for delivering excellent customer service, including booking and planning flights. The Operations team must be flexible and adaptable, consistently demonstrating a proactive, helpful, and can-do attitude when working with clients, suppliers, and internal departments.

Role: Operations Officer
Salary: Competitive
Contract: Permanent, 12-hour Shift
Location: West Sussex

Responsibilities:

-

• Providing 24/7 cover for all operational directions and queries
• Fully understanding mission requirements and setting up flights as required
• Ensuring the optimum use of resources (aircraft and crews) within the crew duty and maintenance limitations
• Coordinating and confirming flights with the operator and relevant parties such as handling agents, fuellers, customs and immigration, etc
• Applying for landing and overflight permissions
• Monitor the progress of flights and ensure the customer is kept up to date in a timely manner
• Identify potential resolutions/recovery plans when required
• Identify situations where escalation to line managers is appropriate
• Implementing recovery plans in the event of delays, AOG's etc
• Accurately complete company flight logs and post flight data
• Effectively contributing to procedures and other documents
• Working collaboratively with colleagues in Commercial and Customer Service teams to solve complex flight problems and find solutions
• Other reasonable work-related requests as directed by the Line Manager.

Knowledge & Skills

• Previous experience in the aviation sector or an Aviation degree/qualification
• A passion for both aviation and service delivery to ensure a positive customer experience
• A can-do attitude with a keen willingness to learn and develop
• An efficient and organised personality
• A meticulous eye for detail to ensure the highest levels of accuracy
• Good understanding of MS Office (Word, Excel, Outlook)

Other

• Hours of work - 07:00
  -19:00 / 19:00 - 07:00 - 2days, 2 days off, 2 days, 2 nights, 4 off

If you are interested in applying for this position and you meet the requirements, please send your updated CV to:
Natalie Dalkin at Line Up Aviation

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 35 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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