Dispatcher ​/ Scheduler

Dispatcher – Crawley

Location:

Crawley
Job Type: Temporary – Ongoing
Salary: £32,000 per annum

Hours:

Monday to Friday, 07:30 – 16:30

Key Responsibilities

Coordinating and managing daily dispatches and deliveries
Booking shipments with courier companies including DHL, Fed Ex and other third-party carriers
Liaising directly with couriers regarding collections, deliveries and delivery issues
Preparing and processing shipping and dispatch documentation
Tracking shipments and providing updates to customers and internal teams
Investigating and resolving delivery delays, failed deliveries and other courier issues
Ensuring goods are dispatched accurately and on time
Working closely with warehouse, customer service and logistics teams
Maintaining accurate dispatch and courier records
Monitoring courier performance and escalating any recurring issues
Managing multiple shipments and priorities in a fast-paced environment
About You

Previous dispatch/logistics experience is essential
Proven experience dealing directly with courier companies such as DHL, Fed Ex or similar
Strong understanding of the dispatch and delivery process
Excellent communication and organisational skills
Confident dealing with couriers, customers and internal departments
Strong attention to detail and accuracy
Able to work under pressure and manage multiple priorities
Good IT skills and experience using dispatch/logistics systems
Proactive approach with excellent problem-solving skills
Reliable and able to work independently as well as part of a team