Patient Care Coordinator
Listed on 2026-01-02
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Healthcare
Healthcare Administration, Medical Office
POSITION SUMMARY
The Patient Care Coordinator provides a high level of customer service and maintains positive relationships with patients, patients’ families, providers and staff. Assists the intake team by collaborating with the necessary team members to provide care activities corresponding with each patient. This role is responsible for supportive and administrative functions associated with the intake process. This role requires exceptional customer service skills, organizational skills, strong computer skills and attention to detail.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Following up on record requests to providers to ensure physician orders and medical records are obtained in an accurate and timely manner
- Coordinating starts-of-care with patients and patients’ families
- Maintains positive working relationships with current and potential referral sources
- Gathers and reports referral statistics including key customer referral trends
- Maintains the electronic medical records for newly referred patients
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. There are requirements listed below that are representative of the education, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer Service/businessofficeandtelephone etiquette
- Generalofficeprinciplesand practices
- Organizationalskillsandtime management
- At least one (
1) year experience in health care management, preferably in home care/hospice operations. - Knowledge of medical terminology.
- Knowledge of the scope of home health and hospice services, principles, practices and procedures.
- Ability to deal tactfully with customers and the community.
- Demonstrates good communication, negotiation, and public relations skills.
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities and takes on projects willingly.
- Experience with computer and software programs, i.e. Microsoft Suite and data entry skills.
- One to three years of experience demonstrating the ability to perform the duties described above.
- High school diploma, Bachelor preferred.
- Valid driver’s license, satisfactory driving record, and automobile insurance required.
Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyan employee to successfully performtheessentialfunctionsofthis job.
While performing the dutiesofthisjob,theemployeeisregularlyrequiredto:usehandsandarmstooperate standardofficeequipment;talkorhear;possessadequatevisiontoincludeclose,distance, and ability to adjust focus;adjust position from sitting and standing;is required to walk, stoop, kneel,crouchandclimbstairs.
Theemployeemayoccasionallyliftand/ormoveupto
25 pounds. Employee mayoccasionallybe required to travel to different agencyofficesor other locations. The employee may occasionally drive for long periods of time.
- The noise level in the work environment is usually moderate
- Primaryworklocationwillbeinthe Crescent City, Californiaofficeorotherbranchofficesas needed
- Working hours are generally 8:30 a.m. to 5:00 p.m. Monday through Friday
- Employeemayoccasionallyberequiredtoworkweekends,holidaysorother hours
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