Receptionist, Healthcare

Job Description

Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

• Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.

• Obtains insurance information; as required by office policies.

• Verify insurance benefits/obtain authorizations as needed to process patient for services

• Collects all co-pays and balances, as required by office policies.

• Reviews all forms for accuracy and completion according to office policies.

• Schedules patient appointments at check-out.

• Answers phones and transfers to appropriate staff.

• Maintains a clean and orderly waiting area.

• Adheres to HIPAA regulations and guidelines.

• Completes additional tasks to assist the Director and Practice Manager as necessary.

• Computer proficiency

• Effective organization skills and problem solving skills

• Excellent customer service skills, interpersonal and communication skills

• High level of accuracy and attention to detail

• Ability to work effectively independently as well within a team setting

• Ability to multitask and prioritize responsibilities

• 20-30 hours per week

• Clinic hours are from 6 AM to 7 PM

• Some Saturdays may be required