Maintenance Supervisor

The Maintenance Supervisor oversees daily property operations, maintenance personnel, and vendor services to ensure a well-kept, and high-performing community. Accountable for resident retention and satisfaction, this role delivers prompt, quality service from smooth move-ins to ongoing repairs-while upholding high standards of customer care.

At Fortis, our success is built entirely on the talent and dedication of people like you. We pride ourselves on cultivating a team of thoughtful, innovative, and driven professionals. To reward your hard work, we offer a highly competitive commission and bonus structure. We are deeply committed to your professional growth, actively promoting from within because we believe the leaders of tomorrow are working with us today.

• Achieve budgeted maintenance expenses
• Assist in the achievement of the annual budget plan
• Make recommendations to the Community manager regarding the purchasing of supplies and equipment

• Physical condition of the community, including the condition of vacation apartments
• Advise the Community Manager of maintenance problems and solutions
• Ensure all work orders are completed in a timely fashion
• Provide same day services on work orders
• Walk the community daily making note of needed repairs
• Knowledge of all utility cut offs
• Establish and maintain preventive maintenance program
• Carefully monitor turnover trends
• Daily communication with the Community Manager to discuss progress, follow-up, or complications regarding maintenance activities
• Strong communication skills both orally and written
• Participate in the development and implementation of an ongoing property maintenance and improvement plan
• Produce timely turns on vacant units
• Assume emergency on-call duty status as scheduled by yourself and the manager
• Maintain maintenance shop
• Good decision-making ability
• Professional image
• Strong leadership skills
• Other duties as delegated

• Provide superior customer service
• Follow up on work orders to ensure the highest quality of customer satisfaction
• Risk Management adherence to ensure resident, associate, and visitor safety as well as property safety

• Maintain a professional image and attitude and expect the same from all maintenance associates
• Adherence to and proper implementation of all Fortis Properties Management policies and procedures
• Assign daily work duties to service staff
• Schedule on call maintenance coverage, in partnership with the manager

• Fair Housing policies and procedures
• ADA, OSHA, and EPA policies and procedures

• High School graduate or equivalent
• Vocational/Technical school and/or college
• Continuing Education
• CAMT preferred

• 2-3 years prior property maintenance experience required
• 1-year supervisory experience, minimum is preferred
• Experience with multifamily lease-ups is highly preferred
• EPA Certification required
• CPO Certification preferred
• Strong knowledge of building operations, HVAC systems, appliance repair, plumbing, electrical, mechanical systems, pool care, and warranty management
• Equipment/Irrigation and Electronic Access Gate repair as applicable to the community
• Must have own tools
• Valid driver's license required
• Computer skills to include Microsoft Office (Word, Excel) property management software (Yardi) preferred
• Bilingual (English/Spanish) strongly preferred

The Maintenance Supervisor will report to the Community Manager and/or Assistant Manager.

The Maintenance Supervisor will oversee all on-site maintenance associates and all outside contractors employed by Fortis Property Management who work in the community in a maintenance-related capacity

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization
• Employee Referral Program

This job description is not intended to be all-inclusive. Duties, responsibilities, and…