Supervisor Clinical Office; Non-Certified - Ophthalmology

Position: Supervisor Clinical Office (Non-Certified) - Ophthalmology
* Supervises and monitors all front desk processes for quality assurance.
* Develops and maintains front desk, compliance and clinical policies and procedure manuals.
* Schedules for clinic faculty.
* Resolves personnel problems, interviews applicants for open positions, oversees training of new employees, prepares and administers job evaluations and performs job performance counseling.
* Performs review of patient medical records to verify compliance guidelines are met.
* Serves as liaison with WashU SBCS for training staff and outside parties.
* Activates and deactivates Allscripts and Connect accounts for all new staff and Faculty.
* Serves as liaison to third party payers, vendors, medical center personnel, patients and/or families in problem situations when necessary.
* Attends weekly Clinical Division Meetings with leadership, monthly clinical division meetings with providers and staff and any other clinical related meetings as it relates to the position.
* Communicates policies and educates staff on clinical practice issues to promote efficient flow of process.
* Oversees daily staff functions of co-payments, master scheduling, processing of medical records requests, daily patient visit preparation, insurance verifications/authorizations, referral management, clinic supply inventory, ICD-10 coding for new patients.
* Provides back up for front desk staff during high volume times or staff vacation and illness.
* Ensure all HIPAA guidelines are followed and implemented in clinic.
* Creates new supply codes as needed and updates supply ticket.
* Serves as a liaison for clinic safety inspections, scanning processes and clinic contact for incident reporting and BJC Clinic Engineering. AED Committee Team Member.
* Identifies and reports on trends related to patient satisfaction surveys.
* Ensures coordination and maintenance of equipment and supplies.
* Performs other duties as assigned.
* High school diploma or equivalent high school certification, related work experience in medical insurance setting helpful and supervisory experience or equivalent education and experience.
* Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirement).
* Ability to follow through to completion.
* Ability to communicate effectively at all levels.
* Ability to recognize, analyze, and report trends through accounting organizational and financial skills with a minimum of five years related experience.
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.

WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.

We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.
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