Supervisor Clinical Office; Non-Certified - Ophthalmology

Scheduled Hours

40

Oversees daily clinical duties and implements standards and guidelines to increase clinical patient volume and production to maximize growth of clinic operations. Responsible for resolving personnel problems, interviewing applicants, performing job counseling and annual staff reviews. Ensures that clinic front desk staff members are trained in all applications in order to fulfill job roles. Works directly with clinical providers to rectify schedule modifications and fill schedules.

• Supervises and monitors all front desk processes for quality assurance.
• Develops and maintains front desk, compliance, and clinical policies and procedure manuals.
• Schedules for clinic faculty.
• Resolves personnel problems, interviews applicants for open positions, oversees training of new employees, prepares and administers job evaluations, and performs job performance counseling.
• Performs review of patient medical records to verify compliance guidelines are met.
• Serves as liaison with WashU SBCS for training staff and outside parties.
• Activates and deactivates Allscripts and Connect accounts for all new staff and faculty.
• Serves as liaison to third‑party payers, vendors, medical center personnel, patients, and families in problem situations when necessary.
• Attends weekly clinical division meetings with leadership, monthly meetings with providers and staff, and any other related meetings.
• Communicates policies and educates staff on clinical practice issues to promote efficient flow of process.
• Oversees daily staff functions of co‑payments, master scheduling, processing of medical record requests, daily patient visit preparation, insurance verifications/authorizations, referral management, clinic supply inventory, and ICD‑10 coding for new patients.
• Provides backup for front desk staff during high‑volume periods or staff vacation and illness.
• Ensures all HIPAA guidelines are followed and implemented in clinic.
• Creates new supply codes as needed and updates supply ticket.
• Serves as liaison for clinic safety inspections, scanning processes, and incident reporting to BJC Clinic Engineering. AED Committee Team Member.
• Identifies and reports trends related to patient satisfaction surveys.
• Ensures coordination and maintenance of equipment and supplies.
• Performs other duties as assigned.

Job Location /

Working Conditions:

• Normal office environment.

• Typically sitting at desk or table.

• Office equipment.

Education:

• High school diploma or equivalent, or combination of education and/or experience.
• Related work experience in a medical insurance setting helpful, and supervisory experience or equivalent education and experience.

Certifications / Professional Licenses:

• Basic Life Support – American Heart Association or American Red Cross (online BLS without a skills assessment not sufficient).

Work Experience:

• No specific work experience is required for this position.

Skills:

• Supervisory management.
• Communication, computer literacy, confidentiality, detail‑oriented, electronic mail.
• ICD‑9 and CPT coding, IDX, internet usage, managed care, medical terminology, Medicare guidelines, Microsoft Excel, Microsoft Word.
• Multitasking, oral communications, organizational savvy, problem solving, process improvements, working independently, written communication.

Ability:

• Follow through to completion.
• Communicate effectively at all levels.
• Recognize, analyze, and report trends through accounting, organizational, and financial skills with a minimum of five years related experience.

Education:

• No additional education unless stated elsewhere in the job posting.

Certifications / Professional Licenses:

• No additional certification or professional licenses unless stated elsewhere.

Work Experience:

• Relevant experience (5 years).

C10

$52,600.00 – $78,900.00 / Annually. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market…