CRM Platform Manager

Development Services Full Time Professional Crete, Illinois, Crete, IL, US

This is not just a job opportunity, this is an opportunity to transform lives!

Summary

Bible League International equips the under-resourced Church to make disciples, transforming lives through God’s Word! Our team is excited about God’s calling on our ministry and serves Him in His mission for the world, with commitment and joy. We hope you will consider His leading in using your God-given gifts and abilities to help fulfill the Great Commission in serving at Bible League International!

For more information about Bible League International, visit https://www.bible league.org/ . Also take a moment and view our careers video to learn more about our culture through our staff at Bible League.

The CRM Platform Manager is responsible for the strategic administration, development, and continuous improvement of the organization’s CRM platform to support organizational effectiveness and operational goals. This role leads platform strategy, , business process improvement, systems configuration, technology integrations, project implementation, Working collaboratively with leaders and stakeholders, the CRM Platform Manager identifies organizational needs, prioritizes platform enhancements, establishes system standards, and oversees the implementation of scalable solutions that improve workflows, automation, and user adoption This position ensures the CRM platform remains reliable, well-governed, and aligned with evolving organizational needs.

As a critical individual contributor, the CRM Platform Manager provides functional leadership for the organization’s CRM platform and related data processes, fostering collaboration across teams and setting direction for continuous improvement without direct supervisory responsibilities.

Duties

Business Process Improvement & Change Management

• Lead cross-functional initiatives to improve business processes through CRM platform enhancements, workflow design, and automation.
• Coordinate CRM enhancement requests, prioritize initiatives based on organizational needs, and oversee implementation from planning through user adoption.
• Develop change management communication and training plans that support successful implementation of new CRM functionality.
• Monitor platform utilization and recommend improvements to system functionality, workflow efficiency, and overall user experience.

Cross-Functional Collaboration

• Partner with department leaders to understand business needs and translate them into scalable CRM solutions and system requirements.
• Facilitate collaboration across departments to standardize business processes and promote consistent use of CRM practices.
• Coordinate the planning, testing, implementation, and rollout of new features, upgrades, and system integrations in collaboration with stakeholders

Platform Governance

• Establish and maintain CRM standards, system documentation, and best practices related to configuration, functionality, and administration.
• Recommend and maintain policies and procedures that support consistent platform use, system security, appropriate access, and effective administration.
• Monitor platform performance and functionality and recommend enhancements that improve system reliability, scalability, and long-term platform effectiveness.
• Performs additional duties as required.

Organizational Relationships

Responsible to: VP of Development Services

Collaborates with: EVP of Advancement, VP of Integrated Marketing, Senior Donor Relations Director, Senior Director for Donor Engagement, Director of Partner Services, and Database Analyst

Qualifications

• Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our statement of faith…