Shift lead

At froYo, we’re all about creating a fun, welcoming experience where customers swirl up their perfect cup, load up on toppings, and leave smiling. Our Shift Leads help make that happen by keeping shifts running smoothly, supporting the team, and making sure our guests get the best froYo experience in St. Louis.

The Shift Lead is responsible for supervising daily operations during assigned shifts. This includes supporting team members, assisting with training, handling customer needs, maintaining store standards, and ensuring policies and procedures are followed. The Shift Lead acts as the go-to person for both employees and guests whenever the Manager is not present.

• Lead the team during scheduled shifts, setting the tone for great service and efficiency.
• Provide excellent customer service and step in to resolve guest concerns when needed.
• Support training and coaching of team members on froYo processes, policies, and customer interaction.
• Oversee store cleanliness, product quality, and machine/topping station presentation.
• Clean and maintain soft serve machines, following company cleaning and safety procedures.
• Handle cash management, register counts, and deposits in line with company policy.
• Assign and monitor daily tasks to ensure smooth operations.
• Enforce health, safety, and food handling standards.
• Communicate effectively with the Manager about shift performance, issues, and team development.

• Prior experience in food service, retail, or customer service preferred.
• Leadership experience (team lead, shift manager, or similar role) is a plus.
• Strong communication and problem-solving skills.
• Ability to stay positive and keep the team motivated in a fast-paced environment.
• Must be reliable, responsible, and able to handle closing or opening procedures.
• Availability to work evenings, weekends, and holidays as needed.

• Competitive hourly pay plus tips.
• Employee discount on froYo.
• Fun, upbeat work environment.
• Growth opportunities within the company.

• Do you have previous food service, retail, or customer service experience?
• Have you ever worked in a leadership role (shift lead, supervisor, team captain, etc.)?
• Are you available to work: weekend nights holidays
• If a customer isn’t happy with their froYo, how would you handle it?
• A team member isn’t completing their tasks during a busy shift. What would you do?
• Cleaning the soft serve machines is part of this role. Are you comfortable with cleaning and maintaining equipment?
• Why do you want to be a Shift Lead at froYo?