US - IT Support Specialist; Mid

US - IT Support Specialist (Mid) (Contract)

Contract (11 months 29 days)

Published 6 months ago

CLOSED

SNOW

asset management

Join Climate/DFS in a pivotal role that involves providing advanced technical support to all employees. As a key member of the IT team, you will assist in various core group initiatives, ensuring smooth operations and efficient service delivery. Working closely with the IT team lead, you will contribute to documentation, training recommendations, and process enhancements. If you are passionate about solving complex problems and making a tangible impact on the world, this is the perfect opportunity for you.

• Administer and maintain workstations/servers and other hardware, including imaging and asset management.
• Lead the technical aspects of one of the department's core group initiatives.
• Provide support using remote diagnostics tools to internal and offsite employees.
• Complete Talk Desk Academy training to offer support for the internal system.
• Act as the first line escalation for support issues from tier 1 support for Talk Desk.
• Manage tickets via Service Desk ticketing systems like Jira and Bayer's SNOW, ensuring timely resolution within service level agreements.
• Support office IT infrastructure design, implementation, and end user interaction.
• Collaborate with the team lead to enhance existing technology for increased efficiency or improved user experience.
• Assist in enhancing user experience in MS Teams.
• Deliver efficient service while meeting deadlines.
• Support email, file/print services, and cloud services.
• Handle setup and teardown of user accounts.
• Identify areas for process improvement and document them.
• Offer conference room, audio/visual systems, and video conference support.
• Manage projects/tasks assigned by other IT teams within Climate requiring user interaction.
• Work both remotely and in-office at least 2 days a week.

• Minimum 5 years of experience in IT user support
• Proficiency in Windows/Mac environment support
• Familiarity with JIRA Service Desk, Service Now (SNOW), or similar incident management systems
• Experience with Office 365 apps such as Teams and Share Point
• Ability to create documentation, refine processes, and collaborate effectively
• Excellent problem-solving abilities

• Associate degree or Technical Degree in Computer Science/Technology or equivalent work experience
• Experience with Asset Management systems
• Knowledge of OKTA administration or other SSO tools
• Familiarity with Talk Desk or other call center systems
• Experience supporting VPNs, Active Directory servers, LDAP servers

This position offers an exciting opportunity to be part of a dynamic team dedicated to addressing significant global challenges. If you are enthusiastic about leveraging technology to make a positive impact on agriculture and beyond while working alongside talented individuals who share your passion for innovation, we encourage you to apply.