Executive Director, Workforce Collaboration Services

Overview

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Leads all aspects of RGA's global Workforce Collaboration Services teams. Oversees and directs the work of teams spanning the Email and Messaging, Workforce Collaboration Services, and Workstation Engineering. Establishes goals, metrics, and determines opportunities for improvements, assigns individual responsibilities, and provides training opportunities for associates. Determines and acquires resources needed for projects and support activities. Participates in the development of policies, procedures, standards, controls and best practices.

Supports IT-related business planning requirements including budgeting, scheduling and workload planning.

• Lead multiple larger and more complex projects and/or technology initiatives and apply innovative solutions to the administration of the Infrastructure Application Services teams.
• Perform supervisory duties including hiring, training, evaluating, coaching, and disciplining direct reports. Mentor associates within the department.
• Demonstrates leadership in technology architecture lishes technology strategy documents internally. Evaluates and implements new technology appropriately.
• Maintains and fosters internal client relationships. Takes ownership of the relationship and ensures that clients’ objectives are met.
• Plans and manages resources ensuring all projects meet obligations and budget expectations.
• Develops and establishes strategic and long-range goals and direction for Workforce Collaboration Services area of Global IT Infrastructure.
• Analyzes customer and business requirements and assists team functions in determining priorities and applying resources.
• Perform other duties as assigned.

• Required:
  
  Bachelor’s degree or equivalent experience
• Preferred:
  Master’s degree and/or LOMA certification

Required:

• 10+ years Information Technology or related systems experience with an emphasis on Intune, Tanium, M365, Service Now, and other collaboration services
• 5+ years management and technical leadership and supervisory experience in Information Technology
• Highly advanced project management skills. Demonstrates ability to evaluate project objectives and scope feasibility, gain understanding, schedule resources, and manage budget to plan.
• Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by the customer.
• People management experience, demonstrating an ability to lead, mentor and develop staff.
• Advanced analytical and problem-solving skills
• Managing multiple projects and/or sub-teams simultaneously, including the ability to delegate key areas of responsibility
• Adapting new methods and work under tight deadlines and stressful conditions.
• Extensive knowledge of Microsoft’s M365 services and how to effectively deploy them for global companies

Preferred:

• Experience negotiating with third party providers regarding service delivery and contract terms.
• Experience negotiating IT hardware/software contract terms.
• Demonstrated success working with internal and external application development groups.
• Advanced knowledge of Microsoft’s M365 services, Proofpoint, Exchange, VDI solutions and other collaboration services
• Insurance Industry knowledge

#LI-CW1

#LI-Hybrid

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern…