Administration Officer

Operational Support Officer - Crewe

Our client, a reputable organisation within the HMCTS, is seeking a dedicated Operational Support Officer to join their team in Crewe. This is a fantastic opportunity to contribute to the justice system by providing vital administrative and customer service support.

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
• Assisting users and stakeholders through face‑to‑face engagement, telephone calls (incoming and outgoing), and responding to correspondence in various formats.
• Providing clear, consistent information to users, including those with complex needs, to ensure effective participation in justice processes.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and support.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating systems as required.
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) as needed.
• Processing work according to standard operating procedures to meet performance targets and maintain service standards.
• Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols.
• Handling jury service tasks such as selection, deferrals, reassignments, attendance tracking, and processing expenses.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
• Providing judicial support, including diary management and administrative assistance.
• Supporting enforcement activities, including financial assessments and producing basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

• Strong organisational skills and attention to detail.
• Excellent communication skills, with the ability to handle sensitive situations professionally.
• Ability to follow procedures accurately and work efficiently under pressure.
• Experience in customer service or administrative roles is desirable.
• Knowledge of data protection and confidentiality protocols.
• A proactive approach to problem‑solving and risk awareness.

This role offers a rewarding environment where your support helps ensure the smooth running of judicial processes. If you're organised, empathetic, and eager to make a difference, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.