Customer Service​/Export Administrator

Position: Customer Service / Export Administrator
Customer Service Export Administrator

We are currently recruiting for a Customer Service Export Administrator to join a busy and friendly logistics team. This is a fantastic opportunity for someone who enjoys administrative work, has strong attention to detail, and thrives in a fast-paced customer-focused environment.

Working within the export and logistics function, you will play a key role in ensuring customer orders and documentation are processed accurately and efficiently, while providing excellent customer service support.

The shift pattern is 4 on 4 off, 6am – 6pm

Main Duties of this Customer Service Export Administrator role:

Scanning export and shipping documents

Accurate data entry and system updates

Handling and maintaining customer information

Responding to customer enquiries via email and phone

Liaising with internal departments and logistics partners to support export processes

Monitoring shipment progress and updating customers where required

General administrative support to the wider team

Assisting with daily operational tasks to ensure smooth workflow

Requirements for this Customer Service Export Administrator role:

Computer literate and confident using Microsoft Office and internal data systems

Strong attention to detail and high level of accuracy

Good communication and organisational skills

Customer-focused with a professional telephone manner

Ability to work effectively as part of a team

Previous experience in administration, customer service, or logistics is desirable but not essential

Details of this Customer Service Export Administrator role:

Hourly rate of pay: £12.21ph

Stable 4 on / 4 off shift pattern (days only, 6am–6pm)

Location:

Crewe

Immediate start available