Customer Service Advisor

Company Description

We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.

Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester. Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!

The role of Customer Service Advisor is really important to us.

You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers.

This position will also involve promoting self-service and other value-added products to our existing customer base.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be…

• Responding and resolving customer queries over the phone and through email
• Answer questions about products or Radius as business
• Drive conversation to understand customer requirements, potential issues, wants and needs
• Keep internal communications up to date and well informed
• Use your initiative to maintain your relationships and put feedback into practice

• Good communication skills and telephone manner
• Driven approach to meet and exceed expectations of customers
• Display agility to be flexible and open to customer feedback and new ways of working
• Basic understanding of Microsoft office programmes e.g. Excel
• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. Benefits include….
• 25 days holiday plus bank holidays
• 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
• Company sick pay, life assurance and pension
• Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
• Friendly and supportive team working environment that encourages opportunities for self-development
• Employee Fuel Card (after 6 months)
• Monthly dress down days for charities chosen by our employees
• Monthly solo and team incentives and rewards such as vouchers and trips abroad for top performer

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.