Personal Lines Handler

Personal Lines Renewals Handler

Location:

Crewe (On‑site) – Package:
Negotiable + Bonus + Benefits

• Deliver excellent customer service to all customers
• Uphold the company’s mission statement and values
• Responsible for achieving individual income target and new business case count and retention targets
• Maximise sales opportunities by proactively selling and securing additional business
• Raise underwriting concerns and rate risks appropriately
• Accurately complete administrative tasks such as post, diary and account and insurer queries
• Maintain a consistent pass rate on all call observations
• Resolve minor customer complaints and be fully aware of the company complaints process
• Liaise and build relationships with insurers and customers – both internally and externally
• Prioritise all client communication (via phone, email and in‑person) to ensure a high level of customer service

• At least 12 months of sales or customer service experience
• Strong numerical and verbal skills
• Good communicator
• Insurance experience is desirable but not essential; product training will be provided

• Negotiable basic salary plus a bonus structure that adds significantly
• Benefits package including pension, holidays, DIS, Share Save and access to a flexible benefits package after probation
• Access to the annual share save scheme (15% discount on BRO shares after probation)
• Full support for ongoing development, regular training and funding for professional qualifications
• Monday‑to‑Friday adult working environment with no shifts

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.