Weekend Passenger Assistant

Overview

Manpower UK is looking for a Weekend Passenger Assistant to support customers at Crewe Train Station. This part‑time, temporary role pays £13.50 per hour for up to 15 hours per week, working Saturdays and Sundays from 10:00am to 6:00pm. The position starts immediately and requires a DBS check. Full training will be provided.

• Meet and greet customers who have pre‑booked assistance services
• Escort and guide passengers around the station and to the correct platforms
• Provide reassurance, support and information throughout their journey
• Assist members of the public with enquiries and directions
• Act as a key point of contact for anyone requiring assistance within the station
• Use radios to communicate with colleagues and operational teams
• Update and upload information onto internal systems
• Deliver outstanding customer service at all times
• Manage multiple tasks in a busy and fast‑paced environment
• Go the extra mile to provide a positive customer experience

• Previous customer service experience
• Excellent communication and interpersonal skills
• A friendly, professional and approachable manner
• The ability to remain calm under pressure and prioritise tasks
• Confidence using computer systems and handheld radios
• A genuine passion for helping people
• Flexibility and reliability
• Comfortable being on your feet for the majority of the working day

Temporary position. Excellent opportunity for candidates from customer service, hospitality, retail, transport, airport or public‑facing environments.