Customer Service Advisor

• Department:
  Customer Service & Operations
• Compensation: up to GBP 26,000 - yearly

We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter.

Your responsibilities day to day will be…

• Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets.
• Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions.
• Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner
• Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies.
• Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage.
• Collaborate with cross-functional teams, such as technical support and implementations, to address complex customer issues and ensure their resolution.
• Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
• Escalate critical issues to the appropriate departments and follow up to ensure timely resolution.
• Stay up-to-date with industry trends, telematics advancements, and product updates to provide accurate and relevant information to customers.
• Identify opportunities for process improvement and contribute to the enhancement of customer service procedures.

• Proven experience in a customer service role, preferably in the Telematics or automotive industry.
• FCA experience would be beneficial but not essential.
• Strong communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
• Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets.
• Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.
• Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
• Detail-oriented mindset, with strong organisational and multitasking abilities.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail and consistent accuracy.
• Good knowledge of Microsoft Office Products.
• Good standard of literacy in written English.

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working…