Customer Service Advisor

Customer Service Advisor

£26,650 per annum | Hybrid Working | Crewe | 12
-Month Contract

Are you passionate about delivering exceptional customer service and helping people when they need it most? We are seeking a Customer Service Advisor to join a dynamic and supportive operations team within a well-established organisation committed to providing outstanding customer experiences.

This hybrid opportunity offers the flexibility of home and office working, alongside the chance to develop your skills within a fast-paced and rewarding environment.

As a Customer Service Advisor, you will play a key role in supporting customers through a variety of interactions, ensuring every enquiry is handled efficiently, professionally, and with empathy.

• Accurately assess and process customer claims, ensuring compliance with company procedures and fraud prevention measures.
• Deliver exceptional customer service across multiple channels, including telephone, email, live chat, post, and social media.
• Maintain and update customer records accurately and efficiently.
• Handle sensitive and vulnerable customer situations with empathy and professionalism.
• Support customers with policy closures and account-related enquiries.
• Promote and encourage the use of digital services to enhance the customer experience.
• Adhere to data protection regulations and promptly report any breaches or concerns.
• Achieve individual and team performance targets while maintaining high service standards.
• Collaborate with internal departments to resolve customer queries and improve service delivery.

We are looking for someone who is:

• An excellent communicator with strong written and verbal skills.
• Customer-focused, compassionate, and solution-oriented.
• Highly organised with strong attention to detail.
• Able to work effectively both independently and as part of a team.
• Competent in Microsoft Office and general administrative tasks.
• Comfortable working in a fast-paced environment with changing priorities.

• Fantastic Holiday Allowence and Benifits Package
• Annual Bonus
• Hybrid working arrangement.
• Supportive and collaborative team environment.
• Opportunity to develop valuable customer service and operational experience.
• A rewarding role where you can make a genuine difference to customers.