Job Description & How to Apply Below
Tech Bar Engineer
Rate: £250 - £275 a day
Duration: 3 months initially
Location: Crewe
You will join a global IT Consultancy, working onsite at their client's site and provide face‑to‑face technical support to users following a recent upgrade to Windows 11.
You will be a visible and approachable presence at a dedicated Tech Bar, resolving a range of desktop‑related issues efficiently and professionally.
The role:- Provide walk‑up, face‑to‑face support for end users at the onsite Tech Bar.
- Troubleshoot and resolve issues related to Windows 11, hardware, applications, and connectivity.
- Act as the first point of contact for users experiencing post‑upgrade issues.
- Log, track and resolve incidents in line with agreed SLAs.
- Escalate complex issues to appropriate support teams when necessary.
- Deliver excellent customer service and clear communication to non‑technical users.
- Contribute to knowledge base updates and user education where appropriate.
Skills and Experience:
- Proven experience in end user desktop support, ideally in a Windows 11 environment.
- Strong troubleshooting skills across hardware and software incidents.
- Confident in working independently and managing multiple user queries.
- Excellent verbal communication and interpersonal skills.
- Ability to remain calm and professional in a busy, user‑facing setting.
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