2nd Line IT Support Engineer

This range is provided by Context Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. This is a stand‑alone on‑site IT role, working autonomously day‑to‑day, while being fully supported by a centralised main IT department.

You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.

This position is also customer‑facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non‑technical users are essential.

• Provide end-user support to VIPs and users via telephone, remote support, email, and face‑to‑face
• Prioritise and manage workflow through the ITSM system (Service Now)
• Conduct on‑site technical investigations and escape issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation

• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti‑virus products, web gateway filtering, and networking concepts
• Strong communication, problem‑solving, and customer service skills
• Ability to work under pressure and prioritise tasks effectively

Associate

Full‑time

Information Technology

IT Services and IT Consulting, Engineering Services, and Construction